Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.
Collaboration between organizations requires an understanding of each organization’s operating style and values. Bob Lewis outlines an approach that can help assessing an organization’s style and achieving a better understanding of it. A matter of organizational style A follow-up post explains what happens when the operating modes don’t line up between organizations. (IS Survivor Publishing)
Reflecting from a recent experience on a cruise, Robert Stroud describes how the service management and program management concepts should also be used outside of IT. Service Management is Valuable Outside of IT as Well! (CA Technologies)
Using information collected from a recent webinar on leveraging ITSM to increase business satisfaction and the perception of IT, Stephen Mann shares the poll results and his thoughts. Is Customer Experience Important To Internal IT Organizations? With Free Statistics! (Forrester Blogs)
Complexity often gets in the way of providing workable solutions to the business. Alex Honor explains how the complexity was built and what we can do to avoid or limit it. The key to simplicity isn’t “Know How” it’s “Know Why” (dev2ops)
Traditionally, Continual Service Improvement (CSI) is often thought of as the last set of processes we put in place when formalizing ITSM. Rob England advocates perhaps we need to start with CSI first. Everything is improvement (The ITSM Review)
Looking back at the 2013 Oscars, Martin Grobisen recounts some of the winner speeches and shows how the excellent work from the Service Desk can also enhance an organization’s IT performance. ITIL goes to the Oscars (ITSM Lens)
A well done ITSM effort can sometimes bring unexpected benefits to an organization. Jennifer Simpson describes a recent audit experience where practicing ITSM actually helped her IT organization during the audit process. IT Service Management and Audits (ITSM Portal)
Marketing is about changing people’s actions, and successful marketing effort is often a targeted one. Seth Godin advocates that you need to know who your audience is and how the change will affect them before a marketing effort can be truly successful. You can’t change everything or everyone, but you can change the people who matter (Seth’s Blog)
When it comes to personal career growth, incremental improvement is good but sometimes a major change in the mindset is needed. Anna Farmery outlines her suggestions on what questions to ask when striving for a better career. How to Have a 10 Times Better Career (The Engaging Brand)
We often hear advice from successful people that follow our passion can lead to personal success. Scott Adams explains that success is much more than simply following one’s passion. Follow your Passion? (Scott Adams Blog)